Shipping policy

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates & Delivery Estimates

We are proud to offer free standard shipping on all orders within Europe.

Standard Shipping (EU): 7–15 business days
Express Shipping (EU): 3–7 business days (extra cost calculated at checkout)

Please note that delivery times are estimates and may vary depending on your location and customs clearance.

Shipping Destinations

Currently, we ship to most countries in the European Union and the United Kingdom.
If your country is not available at checkout, please contact us at help@alureriders.com for assistance.

Order Tracking

Once your order has been shipped, you will receive a tracking number by email to monitor the status of your delivery.

Customs, Duties, and Taxes

AlureRiders is not responsible for any customs fees, VAT, or import taxes that may apply in your country. All charges imposed after shipping are the responsibility of the customer.

Lost or Delayed Packages

We are not responsible for delays caused by the courier, customs, or incorrect address information provided by the customer. If your order is significantly delayed or lost, please contact us and we will assist you in resolving the issue with the carrier.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery with your order number and photos of the item. We will work with you to provide a replacement or refund.